Channel Software Made for South Africa's Building Materials & Hardware Brands

Once a claim clears, the bricklayer, tiler or painter is paid straight into their own bank account by PayShap or instant EFT. Merchant credit notes and site refunds settle the same way, each with a full transaction record behind it. Every payment is written against the scan or claim that earned it, and an SMS or WhatsApp message confirms it has landed.

Every cement pocket, paint drum, tile carton and electrical pack carries its own code under a scratch panel. The app tests that code against the issued register, refuses anything already claimed or photographed off another pack, records where and when the scan happened, and only then releases payment. An account showing an odd pattern is suspended pending review, which keeps the budget with the person doing the work.

Arrival at Durban, Gqeberha or Cape Town, standards documentation, warehouse intake and onward dispatch into Gauteng, KwaZulu-Natal and the inland provinces are all held as one chain. Landed cost feeds the DMS pricing engine and is recalculated as rand price lists move. A distributor can see what is committed against open orders before the consignment is even released.

Yes. The product master holds the applicable SABS standard reference, the batch number and the manufacture date against each SKU. When a merchant scans stock in, that scan reconciles against the batch register. If a recall becomes necessary, one query isolates every affected batch of cement, steel or coating sitting with distributors and wholesalers.

Every contractor, developer and specifier is tagged by tier, by how many sites they have running, and by monthly rand offtake. Tier decides which rewards, tender invitations, sample deliveries and training modules they see. Before planning a week, an account manager filters that list by tier and by open project, whether the job is a residential estate or public infrastructure.

Routes are built along the N3 between Johannesburg and Durban, the N1 running north and south out of Gauteng, and the N2 along the coast. A rep works that route offline, pinning each outlet by GPS and by a visible landmark where street addressing is inconsistent, then syncs once coverage returns. Depot reorder triggers fire on their own against minimum stock-day cover.

The merchant or the site logs photo evidence, the invoice reference, the batch number and the cause, whether that is transit, handling or a defect. The claim then moves through multi-level approval. Approved, it raises a rand credit note and a replacement dispatch in one action, with a cap set per product category so nothing runs away.

The auditor photographs the tile bay, the colour wall, the sanitaryware set-up and the switchgear board against the agreed brief. Image recognition reads that shot for stocked lines, facings and whichever rival brand is sitting next to yours. Anything that has drifted goes back to the area manager the same afternoon, whether it is a hardware yard in Katlehong or a showroom floor in Cape Town.

Yes. Everything is written to the handset first. A rep can clock in, open the route, take orders, run an audit and record a site visit with no connection at all. Photographs, GPS fixes and timestamps sit on the device until a signal returns and then upload themselves, so a dead patch on a rural route or inside a township block never costs a day.

Yes. A new tile collection, coating range or electrical line ships with an assessment attached, and counter staff cannot open that SKU on the app until they pass it. Pricing runs natively in rand, and course content is delivered in English, isiZulu, isiXhosa, Afrikaans and Sesotho for a field force that rarely shares one first language.

FMCG and CPG, food and beverage, dairy, home care, pharmaceuticals and healthcare, consumer durables and electronics, cosmetics, automotive components, agricultural inputs, and industrial and mining supply. The same cloud backend sits underneath each one, configured to the channel rather than rebuilt for it.