Cloud Software Made for South African Pharma and Healthcare Businesses

They share one record. Field sales carries the rep and key-account calls, the prescriber notes and every sample handover. Distributor management holds wholesaler and distributor orders with lot and expiry control underneath them. The rewards engine reads what each pharmacy actually bought. Training publishes certification back into the field app, so a rep who has not passed cannot present a new molecule. The admin portal shows all four together.

Yes. REST APIs move data both ways with SAP, Oracle, Microsoft Dynamics and Sage, and with the wholesaler and hospital-supply tools your channel already uses. Scheduled file feeds bring monthly pharmacy and wholesaler sales into the rewards engine. Webhooks fire when an order, a dispatch, a payment or a sample handover happens. The aim is to sit inside the stack you already run, not to replace it.

Each prescriber's rooms, every clinic and every dispensary is held with its own coordinates and a landmark note, which matters in the many places where street addressing is inconsistent. The app checks the rep against that geo-fence and runs a selfie through a liveness test, so a colleague cannot log the visit on someone else's behalf. Duration, specialty, prescribing pattern and the next step agreed are all captured in the room rather than typed up that evening.

The rep captures it on the spot: line, quantity, lot, expiry, the prescriber's name and a signature. That draws down against the stock the rep was issued, so any gap between the two shows up immediately. Near-expiry packs and unexplained differences appear in the manager's view. The record then pulls by rep, by prescriber or by lot, which is exactly how a SAHPRA query, a recall or an internal audit asks the question.

The app runs on the device first. Reps check in, open the day's call list, write up visits, record sample handovers and place orders with no connection at all, whether that is deep inside a hospital building, on a rural clinic route in Limpopo, or in a township pocket where the signal falls away. Photographs, coordinates and timestamps wait on the handset and upload themselves as soon as a bar returns, so nothing has to be retyped later.

Stock is held per warehouse and per lot, with the expiry date captured the moment goods are received. Picking runs first-expiry-first-out, so the shortest-dated stock leaves before it turns into a write-off. Vaccines and biologics carry their own temperature rules in storage and at dispatch. Warnings fire well ahead of an expiry date, and lot traceability runs from goods receipt through to the dispensing account, which is what a SAHPRA recall needs.

The pharmacy is registered through a short KYC flow and linked to what it buys each month from its wholesaler or distributor. Earning rules run per brand and per category, and the tier moves up on its own once a target is reached. Redemption settles in rand straight into the pharmacy's bank account by PayShap or instant EFT, with an SMS or WhatsApp confirmation. Every movement is logged, so finance can trace a query back to the transaction that caused it.

Every launch carries a structured module covering clinical background, dosing, indications, contra-indications and an assessment at the end. Until that assessment is passed the brand does not release detailing. The result publishes to the field app, so an uncertified rep is either warned or stopped from opening the deck. Lessons run in the languages the team works in, and the brand can read readiness by province and by molecule before launch day.

Pricing is rand-native, and the interface and learning content run in English, isiZulu, isiXhosa, Afrikaans and Sesotho, which matters for a field force that genuinely works across several languages. The geography master steps from region to province to metro or district to suburb to outlet, covering all nine provinces and the N1, N2 and N3 corridors, and it extends to cross-border SADC accounts where a distributor serves neighbouring markets. Price lists, schemes and campaigns can differ by channel, by province or by customer group.

Alongside pharmaceuticals and healthcare it runs FMCG and food and beverage, dairy, home care, consumer durables and electronics, financial services, industrial and mining supply, automotive components, agriculture and agro-chemicals, and building materials. One cloud backend sits underneath all of them, configured differently for the channel shape of each sector.