Pharma & Healthcare Field Sales Software for South African Teams

Each doctor is held against a specific site — a public hospital, a private day clinic, a group practice or a single consulting room — anywhere from Johannesburg and Pretoria through Cape Town, Durban, Gqeberha, Bloemfontein or Polokwane, and carries a specialty plus an A, B or C class. Class sets the rhythm: weekly for A, fortnightly for B, monthly for C. Whichever brands are being pushed that cycle shape the day, and a call that gets missed is pushed into the next cycle instead of quietly disappearing.

Every site sits on its own coordinates, which matters on the large hospital campuses and in the office parks where street addressing is inconsistent. Check-in asks for two things at once: a GPS fix inside the geo-fence for that site, and a selfie the app matches against the face on the rep's record, so nobody signs in on a colleague's behalf. A key-account manager working an academic hospital such as Chris Hani Baragwanath, Groote Schuur or Steve Biko Academic logs the call inside the campus perimeter, not from the road outside it.

The deck is pushed down to the tablet ahead of the call, so the rep is never hunting for the current version in a chat thread. While it is being shown, the app records the shape of the conversation slide by slide — where the doctor lingered, what was skipped past — and it does that whether or not there is a bar of signal in the room. It all uploads once coverage returns. Brand teams then rework the deck against how doctors in each province are genuinely responding.

At the call the rep captures the line, the quantity, the batch, the expiry date, the doctor and a signature taken on the screen. What went out reconciles back against what the depot issued that rep, and anything short-dated or unaccounted for is flagged without somebody having to go looking. The trail can be pulled by rep, by doctor or by batch, so a SAHPRA or pharmacy-council query, or an internal review, is answered out of the system rather than out of a register in a drawer.

While the rep is still in the room. Prescribing pattern, the objection that came up, what was handed over and what was agreed for the next visit all go in on the phone during the call, and the day cannot be closed out until it has been submitted. Nothing gets reconstructed from memory an hour later, sitting on the M1 or the N2.

Yes, and they rarely look alike. A medical rep works consulting rooms, group practices and hospital wards. A key-account manager handles the academic hospitals, the private hospital groups and the national pharmacy chains. A retail rep covers independent pharmacies, dispensing doctors and pharmaceutical wholesalers, then takes the front-shop OTC lines further out into tuck shops and spaza counters around a trading hub such as Warwick Junction in Durban, checking facings and stock on shelf. Each role opens its own screens and its own call list against the same backend.

In three fairly ordinary places. Ask 1Voice, in plain English, which doctors were seen most often or which reps skipped their A-class calls this week, and the answer comes back without a report being built. Routing sequences the day so a rep working a dense corridor in Johannesburg or Cape Town loses less of it to traffic. And face matching at check-in, alongside alerts on missed calls, short-dated samples and slipping adherence, means the exceptions surface on their own.

The rep claims against the days actually worked, in rand, with the slip photographed at the time — fuel, the long runs between provinces, and a bed for the night when the territory demands one. Approval routes through the area manager, then the regional manager, then finance. Settlement goes out by instant EFT or card. Leave sits alongside it on the South African public holiday calendar, and both export in a form payroll can take without rekeying.

A rep carrying vaccines, insulin or any other temperature-sensitive line records the batch, the reading off the probe and a cold-box check at every pharmacy, clinic or facility on the route. A break in the chain is raised there and then rather than discovered at the next stock count, which counts most on the long legs — a Northern Cape run, or the stretch of the N1 north of Polokwane, where a delivery can be hours from the nearest cold room. Movement between depot and outlet reconciles against SAHPRA-aligned handling records.

Yes — offline-first is how it is built, which matters because a pharma route runs straight through the places coverage is worst. Deep inside a hospital block, in a basement dispensary, in a township pocket where the signal drops away, or on a rural route an hour from the nearest town, the rep still clocks on, details the deck, files the call report, logs what was handed over and submits the claim. Everything sitting on the handset — records, photographs, signatures, GPS — pushes up on its own the moment a bar returns, so nothing is lost and nobody is burning data trying to stay connected all day.