One SaaS stack for sales, loyalty, retail execution, CRM and training across a channel that runs from national chains to township trade
Manage merchandising campaigns, store audits, outlet visits, and field team execution
Track POSM deployment, proof of execution, photo validation, and campaign reporting
Create campaigns, set duration, upload store and POSM lists, track coverage and scoring
Photo proof capture, activation tab, bypass workflows, and field execution tracking
Deployment tracking, photo proof, reference image comparison, and exception handling
Outlet classification, norms management, store lists, and coverage tracking
Run field and van-sales teams with mobile attendance, beat plans, outlet visits and live reporting
Enterprise loyalty for distributors, wholesalers and retailers, with points, rewards and automated rand incentives
Manage leads, customers, pipelines, follow-ups, and sales reporting in one platform
Train sales teams with sessions, quizzes, certifications, gamification, and mobile learning
Managers set the audit parameters, outlet norms and scoring rules in the admin portal, including per-SKU checks and SAHPRA registration fields where they apply. The system then pushes L1 audits out to field auditors covering chain stores, independent supermarkets, forecourts, pharmacies and spaza shops; they capture geotagged photo proof and submit offline wherever coverage has dropped. L2 auditors pick up random re-check assignments to test whether the L1 result held. Where L1 and L2 disagree, an L3 supervisor audit opens to settle it. Quality scores calculate themselves, and dashboards carry audit counts, average times and SLA completion across Gauteng, KwaZulu-Natal, the Western Cape, the Eastern Cape and every province beyond.
Our recognitions constantly motivate us to push the envelope of excellence and empower our customers with winning ideas each day.
First-level field audits that measure each outlet against agreed norms, built to keep going when the signal drops.
FEATURES:
WHY IT MATTERS:
Sets one compliance baseline across thousands of scattered spaza shops and independent stores, including those where street addressing is inconsistent.
Second-level audits that re-check a random sample of L1 results to test accuracy and expose padded visits.
RE-CHECK FEATURES:
WHY IT MATTERS:
Catches inflated or "phantom" L1 audits before the bad numbers reach management and start shaping a quarter's decisions.
Supervisor-level rulings that settle a disagreement between the L1 audit and the L2 re-check.
SUPERVISOR FEATURES:
WHY IT MATTERS:
Delivers a fair, evidence-backed decision when the first visit and the re-check tell different stories.
The system allocates audits to auditors who are actually free in that province, with no manual search and no phone calls.
ASSIGNMENT FEATURES:
WHY IT MATTERS:
Removes manual allocation and evens out workload across teams in Gauteng, KwaZulu-Natal, the Western Cape and beyond.
Scoring that runs itself: compliance measured against norms, resolved to a pass or a fail.
SCORING FEATURES:
WHY IT MATTERS:
Turns a page of subjective auditor notes into one measurable quality score per outlet.
Per-auditor metrics covering volume completed, speed on site and progress against the daily target.
PERFORMANCE METRICS:
WHY IT MATTERS:
Shows who is carrying the team and who needs coaching, which matters when entry-level field roles turn over quickly.
Watch L1, L2 and L3 progress side by side, with SLA tracking broken out by province.
DASHBOARD FEATURES:
WHY IT MATTERS:
Hands supervisors the whole audit pipeline and flags SLA risk early, while there is still time to act on it.
Brands pushing out from Gauteng into KwaZulu-Natal, the Western Cape and the Eastern Cape need tighter execution control over more teams, more distributors and more provinces. Our platform pulls scattered audit activity into a single offline-first system.
Benefits:
At 1Channel, we celebrate every step of our new customers journey, market of geography, or higher customer satisfaction score to become the preferred Field Sales CRM leader.