Consumer Durables & Electronics Loyalty Program Cloud Software for Vietnamese Business

Because the sale is decided long after the stock was bought. A dealer takes a consignment for reasons of margin, credit and floor space, but the unit only moves when a promoter demonstrates it or a member of counter staff recommends it over the model next to it. Paying on dispatch rewards the purchase order. Paying on a validated serial rewards the conversation that closed the sale, and it hands the brand a sell-out number it did not previously have.

Dealer businesses enrol at company level, with tax registration details and a bank account for rebate settlement. Promoters and counter staff enrol as individuals, each linked to the outlets they work in and to their own bank account or e-wallet. Both are approved by the Sales Supervisor covering the area before any claim can be filed, and a promoter who moves to another shop is reassigned rather than registered afresh.

Every claim carries the serial number of the item sold, captured from the box label or the rating plate. The platform matches that serial against the stock dispatched to the dealer and against the register of serials already claimed. A repeat claim on the same unit is rejected automatically, which is why one television cannot be paid to the shop owner and to two separate members of counter staff.

Once a claim clears validation it joins the payout run configured for that programme, which can release continuously or in scheduled batches. Settlement is in VND, either by bank transfer over NAPAS 247 or to an e-wallet such as MoMo, ZaloPay, VNPAY or Viettel Money. The promoter sees the cleared amount and the payment reference in the app, which removes most of the arguments that arise when incentives are handed over in cash at month end.

Dealers are graded on rolling verified sell-out rather than on purchase volume, so a shop climbs a tier only when its counter is genuinely converting. Promoters sit in bands, each step carrying a higher per-unit rate and access to further product training. Thresholds can differ by region, because a dealer serving a Mekong Delta commune and one on a busy Hanoi street do not work the same footfall.

Yes. A contest is configured as a dated overlay on the standing rules, either a multiplier on qualifying models or a race against a target, and it closes itself when the window ends. That matters here because the run-up to Tết is the commercial peak for appliance and electronics gifting, and the North and the South commit to stock on noticeably different timelines, so one national contest often needs two start dates.

It does, as a by-product of the same check. A serial that was never dispatched to an authorised dealer has nothing to match against, so the claim fails and surfaces in the exception queue alongside the outlet that filed it. Across a season that turns the claim stream into a map of where unauthorised stock is entering the channel, which is a live concern in a market where counterfeit and diverted goods are a recognised problem.

Yes, as a programme of their own. Air-conditioning and large-appliance installers register, link to the dealers they work with, and earn on jobs closed in the CRM app with the serial, a completion photograph and the customer confirmation attached. Because the installer logs the same serial the promoter claimed, the two records quietly cross-check each other.

Accrued liability in VND by programme, brand and region; the claims cleared, held and rejected in the period; and the pending payout batch split by bank transfer and e-wallet. Reconciliation runs per dealer and per promoter with a reference against each transfer, while the underlying claim record keeps the serial, the outlet and the approving supervisor for audit.

Enrolment collects names, phone numbers, bank or e-wallet details and outlet locations, all of which are personal data under the Law on Personal Data Protection 91/2025/QH15, in force since 1 January 2026. The platform supports consent capture at sign-up, role-based access to enrolment records, retention settings and a trail for export or deletion requests. 1Channel supplies the tooling and claims no certification under the law; responsibility for compliance stays with the brand running the programme.

Yes. The dealer, promoter, installer and buyer apps publish under your name on Google Play and the Apple App Store with your logo, splash screen and colour palette, while the cloud backend stays shared. Where dealers and promoters need genuinely different journeys, they can ship as two apps drawing on the same claim and payout engine.