One Cloud Platform for Cosmetics & Personal Care Loyalty in Vietnam

Yes, entirely. Enrolment, earning rules and the payout rail are all set at the programme level, not shared across audiences. In the admin portal, a beauty advisor's recommendation incentive, a salon or clinic professional's rebate, and a distributor or pharmacy stockist's scheme are kept in separate lanes, so changing one group's rules never touches another's.

It starts at the counter: an advisor at a minimart, supermarket or pharmacy logs the consultation and scans the pack code in the field app, and that scan has to match issued inventory before the sale is treated as confirmed. From there the payout goes to the advisor's registered bank account or e-wallet, usually within the same settlement cycle, while any claim that doesn't match gets kicked to a supervisor to review.

There are two ways the purchase figure gets in: a salon or clinic professional uploads the record, or it comes straight through from the distributor management system. Either way, hitting a volume threshold across a month or quarter is what moves the tier up, verification runs against a registered business or professional listing, and the payout lands by VND bank transfer or e-wallet to whichever account is on file.

Each jar, tube, carton or fragrance box has its own code, and the earning goes to whoever scans it first, an advisor, a salon professional, a stockist, it doesn't matter which. The platform then checks that code against issued inventory, so a second scan gets rejected outright. That same check happens to catch duplicated or copied codes too, which gives it a second job as a control against counterfeit stock moving through informal channels, a real issue in the Vietnamese cosmetics trade.

Several layers, stacked. A scan redeems once and only once. A claim logged outside a registered counter gets flagged by location checks. Purchase records are cross-checked against distributor data before a rebate is confirmed. On top of that, anomaly scoring surfaces unusual patterns for a supervisor to look at, and nothing leaves the programme as a payout without a full audit trail behind it.

A seasonal contest sits on top of the base programme rather than replacing it. In the run-up to Tết, when gifting sets and festive packaging genuinely lift demand, date-windowed bonus multipliers reward advisor and salon activity, and because the North and South build stock on different timelines ahead of the holiday, contest brackets can be split by region to match. Whatever paid out and why is all in the audit log.

A promoter working a pop-up counter, an in-store demonstration or a brand event logs the session and scans the pack code on whatever products were used in it. That volume feeds into the same repeat-activity tiers the core advisor programme uses, and the payout follows the same cycle, into a bank account or e-wallet. Enrolment doesn't ask for anything extra either, just the identity check every individual participant already goes through.

Notifications go out by audience, through the field app and SMS, and no two groups see the same set. An advisor gets shift, payout and leaderboard updates. A salon or clinic professional gets rebate tier and statement updates. A distributor or pharmacy stockist gets settlement confirmations and stock reconciliation prompts. Splitting alerts this way means nobody has to wade through updates meant for someone else.

It splits three ways. Brand looks at active advisors, salon and clinic professional tier distribution, and promoter activity broken down by region. Sales ops watches counter compliance and recommendation-to-sale ratios across minimart, supermarket and pharmacy channels. Finance tracks bank and e-wallet payout liability in VND, rebate batches, redemption ratios and a full audit trail on every transaction, and the 1Voice assistant sits on top of all of it answering plain-language questions.

Enrolment captures a name, contact details and a payout account, whether the person enrolling is an advisor, a salon professional or a stockist. That record is handled in line with the Law on Personal Data Protection (Law No. 91/2025/QH15), in force since 1 January 2026: consent capture and record retention both follow that law-aligned approach, though the platform does not claim certification under it.