Pharma & Healthcare Distributor Management Cloud Software for Egyptian Business

The platform models the manufacturer or importer, the lead distributor, sub-distributors and wholesalers, and the retail edge of registered pharmacies and hospital direct accounts. Each tier keeps its own EGP price list, credit window, scheme logic, and territory, so orders route by mapped account and channel loading is visible early instead of at month end.

Every SKU carries its own batch and expiry date. GRN captures batch and manufacture details the moment a consignment is booked in at the depot, whether stock lands through import or from domestic manufacturing. FEFO dispatch pushes the nearest-expiry lot out first, and near-expiry alerts fire weeks ahead so brand teams can shift or discount stock before write-off. Recall searches run by batch and lot number across the whole channel, matched against the ETA e-invoice trail for each dispatch.

Vaccines, biologics, and insulin carry a cold-storage flag on the SKU master. The warehouse enforces cold-room rules and dispatch checks packaging before goods leave the depot. Cold-chain breaks are logged against the batch the moment they happen, and temperature-break returns route to a separate investigation flow with a complete audit trail, so a recall decision never rests on guesswork.

Primary sales (distributor to wholesaler or pharmacy) and secondary sales (wholesaler to retail pharmacy counter) sit on one platform. Medical reps capture orders and stock on an offline-first app that syncs once a signal returns, so coverage across dense Cairo and Alexandria rounds and sparser Upper Egypt and Delta routes is never lost to a dead spot. Brand teams see SKU off-take, returns, and demand by governorate and territory.

Schemes support value slabs in EGP, volume slabs, bonus-stock variants, and category-specific support for antibiotics, chronic-therapy lines, OTC, and consumer health. The engine checks eligibility against tier and order history, then auto-applies the qualifying scheme on the rep or wholesaler screen. Brand teams see ROI by outlet, governorate, or SKU against month-to-date targets to decide renewals.

A return is raised by the pharmacy, wholesaler, or medical rep on a visit, with a photo, the invoice reference, the original batch and lot, and the reason (damaged, expired, near-expiry pull, or recall). Multi-level approval flows through the area manager and finance. A credit note is generated against the original invoice and applied to the next order, matched to the ETA e-invoice on file. Cold-chain and controlled lines carry tighter return caps and a complete audit trail.

For any flagged batch and lot, the platform shows where every unit sits: manufacturer or importer store, lead distributor, sub-distributor, wholesaler, pharmacy order, hospital, or sold-through. The workflow generates pull-back notices, tracks recovered stock, and produces an audit-ready report, cross-referenced against the ETA e-invoice trail, so a recall can be closed out with evidence rather than guesswork.

Limits and terms are set per account and checked at booking against outstanding plus new order value, and over-limit orders hold for approval. Ageing reports track by account in EGP. Because collections run across cash, InstaPay, Fawry, and Meeza rather than a single rail, receipts reconcile against invoices as they land and collection leakage is easier to spot. Reminders go out before due dates, and price lists can be refreshed without disturbing open orders when the exchange rate moves.

Yes. REST APIs sync with SAP, Oracle, Microsoft Dynamics, Sage, and locally built distributor systems. Orders, invoices, dispatch, GRN, returns, batch moves, and POS or bank-transfer receipts flow both ways without rekeying. SFTP feeds handle bulk syncs of the SKU master, stock, and ledger between systems.

Distributors get a portal with orders, batch stock, schemes, ledger, and invoices. Brand teams see pharmacy secondary sales, off-take, scheme ROI, and near-expiry pressure. Sales leadership gets governorate and territory rollups across Cairo, Alexandria, Giza, and the Suez Canal corridor ports, with coverage through Upper Egypt and the Delta. Finance sees credit ageing, collections reconciliation, and recall exposure in EGP, with drill-down to batch-level transactions.