Cloud Software Built for Pharma & Healthcare in Kenya

One cloud, one data layer. SFA runs MR and KAM calls, DCR, and sample handover. DMS tracks tier-1 and sub-distributor orders with batch and expiry control. Loyalty pulls chemist purchase data via SFTP. LMS certification flows to the SFA app so only cleared reps detail new SKUs. The admin portal gives one view across field, channel, loyalty, and training.

Yes. REST APIs sync two-way with SAP, Oracle, Microsoft Dynamics, and existing tier-1 distributor or hospital supply tools. Loyalty pulls monthly chemist sales via SFTP. Webhooks fire on order, dispatch, payment, or sample events. The platform fits inside the existing stack rather than replacing it.

Every registered doctor's MFL clinic has stored coordinates. At check-in, the app validates GPS against the geo-fence. A selfie runs through AI to match the registered MR and block proxy calls. Call duration, specialty, Rx pattern, and next-call plan get logged at the call, not reconstructed from memory at night.

The MR logs each handover at the call: SKU, quantity, batch, expiry, doctor name, signature. Sample stock balances against the MR's depot allocation. Discrepancies and near-expiry stock surface in the manager view. Records pull per MR, per doctor, or per batch for PPB, MOH, or internal audit.

The rep opens the latest brand deck on the tablet, pushed from the cloud rather than WhatsApp. Each slide logs engagement: dwell time, skips, questions raised. Brand teams see aggregate analytics across counties and KAM territories, then tune the next iteration of the deck based on real doctor response.

Stock tracks at multi-warehouse, multi-batch level with expiry captured at GRN. Allocation uses FEFO so near-expiry moves first. Vaccine and biologic SKUs carry cold chain rules at warehouse and dispatch. Near-expiry alerts fire before writeoff. Lot traceability supports PPB recall scenarios.

Each chemist registers with KYC and links to monthly purchase from the tier-1 distributor. The engine applies slab rules per brand and category. Tier upgrades trigger when targets hit. Redemption routes to M-Pesa, PesaLink, or e-wallet for instant payout. Every transaction logs with audit trail so finance can trace any dispute.

Each molecule launch ships with a structured module: clinical context, dosage, indications, contra-indications, and a quiz. The MR must pass before the brand permits detailing. Quiz status feeds the SFA app, so an uncertified rep gets warned or blocked from opening the deck. Brand sees readiness by county and brand before launch day.

Brand sees doctor coverage by specialty and county, e-detailing engagement, sample patterns, Rx trends, and chemist offtake by SKU. Sales leadership gets MR productivity, call adherence, scheme redemption, and training completion per territory. Finance sees loyalty payout liability and trade ledger. Drill down country to region to county to individual MR or chemist.

Beyond pharma and healthcare, the platform serves FMCG, CPG, Food and Beverage, Dairy, Home Care, retail and modern trade, consumer durables and electronics, banking and financial services, industrial products, automotive aftermarket, agro and seed, and building materials. The same cloud backend and modular architecture fit very different operational shapes.