Pharma & Healthcare Loyalty Program Cloud Software for Kenyan Business

Yes. Each audience runs as a separate programme with its own KYC, earning rules, validation, payout method, and templates. The admin portal isolates programmes so policies do not leak across chemist, chain, and OTC flows.

Monthly stockist purchase data lands via SFTP from the DMS or ERP. The engine applies volume bands per brand and category. Tier upgrades run automatically. Chemists see the credit on the app the same day with full transaction history.

Goodlife, Mediplus, and Pharmaplus run on contractual contributions, not volume bands. Triggers include listing, off-take, visibility installs, and JBP targets. The engine calculates the agreed amount and posts a credit note or accrual to the chain ledger for reconciliation.

OTC packs ship with QR codes. Consumers scan through the consumer app to earn. Chemists scan for their own promo entitlement. AI duplicate-scan and geo-validation block fraud. Redemption routes to M-Pesa or voucher catalogue. Separate KYC for each entry type.

Chemists register with business permit, PPB licence, National ID of the pharmacist, and M-Pesa Till or bank account for PesaLink. Once verified, M-Pesa payouts settle in near real-time. Higher payout thresholds route through extra approval.

Every transaction logs timestamp, source, audience, approver, payout, and reference. Chain contributions carry the JBP reference. Chemist points carry the DMS run ID. OTC entries carry QR code, location, and validation status. Trails are pulled on demand for compliance review.

Brand sees active chemist counts, earning trends by region, and catalogue performance. Retail ops sees chain accruals, listing compliance, and OTC conversion. Finance sees payout liability, redemption ratio, and chain ledger totals.

Drips sequence by lifecycle: enrolment, first earning, near upgrade, dormancy. Chemists see balance, launch, and tier alerts on WhatsApp. Chain finance contacts see programme recaps. OTC consumers receive SMS and push. Templates and frequency are per audience.

Yes. Both apps publish under your brand on Google Play and Apple App Store with custom logo, splash, palette, and in-app content. Same cloud backend. Two separate branded apps if you want chemist and consumer audiences kept apart.

A few weeks once volume bands, KYC, catalogue, and DMS feed are finalised. Configuration runs in the admin portal. Bulk chemist onboarding via Excel. M-Pesa and PesaLink setup adds a short window before the first payout cycle.