Logistics & Field Services Sales Force Automation Software for South African Operators

Shipper account managers, 3PL and haulage relationship managers, last-mile dispatch riders, field service technicians, cold-chain reps and enterprise key-account managers. Each of them opens a screen built for the work they actually do, on one cloud backend, with their own targets, route plans and dashboards. A dispatch controller in Gauteng and a service technician in the Eastern Cape never have to read past each other’s clutter.

A hub crew marks attendance inside the depot or terminal boundary at the start of the shift, verified by selfie AI. Technicians lock to the first job on their list and dispatch riders to the yard they load from. Where coverage is thin, deep inside a warehouse or out on a rural route, the timestamp, GPS position and selfie sit on the handset until a signal returns. Late starts and proxy attempts reach the supervisor dashboard the same morning.

The rep records the shipper profile, monthly tonnage, lane mix and the SLA tier being asked for. Rates are built on slabs, carry a fuel surcharge that moves with the diesel price, and every line is quoted in rand. Approval routes to the commercial head, and the signed contract lands in the CRM with a renewal reminder set well ahead of the SARS VAT invoicing cycle.

Every job carries a skill tag, the parts it needs and an SLA tier. The dispatch console allocates on certification, current workload and travel time across Gauteng, KwaZulu-Natal and the Eastern Cape. On site the technician records the fault, the parts fitted, before-and-after photographs and a customer signature, and can work in English, isiZulu, isiXhosa, Afrikaans or Sesotho. Nothing closes without a complete report behind it.

Yes. Onboarding for 3PL operators, haulage sub-contractors and owner-driver couriers runs on a configurable workflow: company registration and tax number capture, vehicle and licence documents, POPIA consent, payout details for instant EFT or card settlement, contract sign-off and crew enrolment. Coordinators watch each partner move stage by stage on a single dashboard.

Plans are built around the N3 between Johannesburg and the Durban port, the N1 running up to Polokwane and down to Cape Town, and the coastal N2, with call frequency set per shipper and technician jobs clustered by area. Sites are pinned on GPS where street addressing is inconsistent, and the geo-fence confirms the visit happened. Coverage scoring flags what was missed and pushes the correction into the next shift.

Yes. Direct employees, contracted technicians, owner-driver couriers, motorcycle courier crews, franchise hub operators and full 3PL organisations all sit on one backend behind role-segregated screens, and a partner only ever sees its own people. SLA scoring, first-attempt delivery ratios and payout exposure then read across the whole network, from the depot gate to the doorstep.

Reps and technicians claim diesel and petrol, N1 and N3 toll charges, parking and emergency callout fees from the handset in rand. The slip is photographed and read back for merchant, amount and date, and GPS distance supports a per-kilometre claim where that is the agreed basis. Approvals route through hub lead, operations head and finance, and the payout reconciles against card or instant EFT settlement.

A hub lead watches live attendance, job progress, SLA risk and whatever has landed in the exception queue. Operations heads read on-time delivery, first-time-fix, first-attempt delivery and rep productivity by corridor, alongside partner SLA scorecards. Ask 1Voice which three corridors ran worst on on-time delivery this week and the answer comes back without a report being written.

Yes, it is built offline-first. On rural delivery routes, in township pockets where coverage is patchy, deep inside a warehouse or in a container yard, reps and technicians carry on marking attendance, capturing proof of delivery, taking photographs, recording cash collected and writing service notes. It all queues on the device and syncs the moment a bar returns, so a full shift of work is never retyped.