One Cloud Platform Made for South African Logistics & Field Service Operators

They sit on one data layer, so anything captured once is never typed again. The field app records what drivers, couriers and technicians actually did. Distribution follows freight from the quay through the sorting facility to a provincial branch. Rewards are calculated off that same activity and settled in rand by PayShap or instant EFT. Training holds back anyone whose certification has lapsed. One admin portal sits underneath the lot.

It is one build, but the screens differ by role. A courier gets a sequenced run with cash and card collections logged against each stop and a photograph at the door. A technician gets skill-matched jobs with a promised arrival time and first-time-fix recorded at closure. A controller gets a live map, early warnings and one-click reassignment. All of it keeps working with the handset offline.

Freight is followed from the quay at Durban or Gqeberha, through a Gauteng sorting facility, out to a branch in Cape Town, Polokwane, Bloemfontein or East London, and on to the courier who knocks on the door. Each leg reports on its own, so a bottleneck at one branch and a pile of stranded returns at another are both visible the same day.

Sensors read the load at packing, on the road and at handover. The moment a reading drifts out of range, the driver, the control room and the receiving customer are all told. Every entry carries a time, a GPS position and how long recovery took, which is the record a SAHPRA-regulated consignment or a dairy load needs after a long haul up the N1 or the N3.

Every contract carries its own priority, response window, resolution target and penalty terms. The console colours each job as running, at risk, or already breached. A controller can hand work to the nearest available crew before it tips over, and fuel cost on a long haul is weighed into the routing. At close of day the numbers roll up per customer, per depot and per route.

Drops completed, cash collected, first-time-fix and the rating the customer left all come across from the field app, and the banded rules do the arithmetic without anyone filling in a claim. Rand reaches the bank account on whatever cycle you set, by PayShap or instant EFT, and each payment keeps its own trail, held in line with POPIA expectations.

Each job type states what the person has to hold: cold-chain handling, dangerous-goods segregation, electrical competence, defensive driving. The learning record feeds the field app, so the accept button simply will not open for anyone whose ticket has lapsed. Reminders go out well before an expiry date arrives, and the lessons themselves run in English, isiZulu, isiXhosa, Afrikaans or Sesotho.

It is built to work without one. On a basement parking level, behind an estate wall, in a township pocket where reception drops away, or two hours out on a gravel road, a courier or technician still clocks in, scans a consignment, captures proof of delivery and closes the job. Everything queues on the handset and uploads the moment a bar returns.

Where street addressing is inconsistent, drops are ordered by GPS position and landmark instead of by address. Attendance selfies are checked against the face on file. Jobs drifting towards breach are flagged before they go. Ask 1Voice for the three strongest depots on first-time-fix this week and the answer comes back without anyone building a report. The incentive arithmetic, the certification gate and exception escalation all run themselves.

Alongside logistics and field service it carries FMCG and CPG, food and beverage, dairy, home care, modern trade and independent retail, medicines and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, mining and industrial supply, and financial services. The same cloud underneath, configured per channel.