Automotive Distributor Management Cloud System for Kenyan Business

Brakes, airbags, steering, and battery cells carry serials from Mombasa port arrival. The DMS allocates by lot or serial on dispatch. Dealer invoices stamp the serial. Workshop install registers it for warranty. Recall pulls every affected serial in real time.

Pricing trees configure per class: tier-1 dealer, sub-dealer, jobber garage, OEM spares distributor, lubricant distributor, tyre distributor, multi-brand workshop. Trade discount, KES credit terms, and launch overrides attach to each class. The order screen applies the right combination automatically.

Every SKU links to make, model, year range, and engine spec. Dealer orders validate each line against the catalogue before allocation. Suspect lines route to a review queue. The result is fewer wrong-part returns and faster dispatch to garages.

Dealers and workshops open claims with the serial, KES invoice reference, install date, failure mode, and photos. Technical validation routes the claim. Approved claims generate credit notes and replacement dispatch in one transaction. The warranty registry stays serial-linked for life.

Credit limit sets per dealer account in KES. Outstanding ledger updates when M-Pesa or PesaLink collection reconciles. Orders auto-block at limit breach. Dispatch resumes once payment clears. CBK-compliant audit trail records every collection and exception.

Schemes layer on base pricing with date-windowed rules. MTD or QTD volume targets trigger auto credit notes. New model launch bonuses and free-goods schemes attach to qualifying orders. Eligibility runs at order stage. ROI per scheme tracks live in KES.

Tier-1 dealers typically get extended terms while sub-dealers and jobber garages run shorter cycles. Terms set per account apply automatically. Ageing dashboards flag dealers near the limit. Reminders fire before due dates. Exception reports show payment drift.

The platform queries the serial registry for affected stock. Dealer notifications dispatch with the affected serial list, replacement workflow, and shopper template. Workshop and end-shopper registrations enable downstream notification. Recall closes when units return, replace, or write off with full audit trail.

Yes. REST APIs sync with SAP, Oracle, Microsoft Dynamics, and existing dealer systems. Sales orders, KES invoices, dispatch notes, GRN, warranty claims, returns, and M-Pesa receipts flow without rekeying. SFTP feeds support bulk daily syncs of master data and serial inventory.

KAMs see dealer order book, sell-out, range compliance, scheme ROI. Ops sees order throughput, dispatch on time, warranty resolution time. Finance sees credit ageing in KES, trade investment, warranty exposure, M-Pesa reconciliation. Drill-downs go from county to dealer to serial.