Return & Claims Management Software Kenya

Yes. On approval the platform posts a tax-compliant credit note in KES through the KRA eTIMS connector and adjusts the customer outstanding in the same transaction, no double entry.

A Secondary return runs against an Order: a duka or chemist sending stock back to the distributor. A Primary return runs against a GRN: a tier-1 distributor sending stock back as RTV to the company or supplier.

The reason picklist is configurable. Default Kenya set covers damaged, expired, near-expiry, wrong order, market return, and Mombasa-port shortage. Each reason maps to a resolution path: replacement or credit note.

Returns carry the batch number from the original delivery. The platform reconciles returned QTY at batch granularity, then routes expired pharma batches to PPB-aligned disposal and adjusts available stock automatically.

Returns climb the distribution hierarchy. Duka returns approve at the distributor, distributor returns at the company. Up to 7 levels are configurable in Workflow Automation, role-based or hierarchy-based.

When the GRN at the Nairobi or Mombasa warehouse shows fewer cartons than the invoice, the distributor raises a Primary return on the GRN. On approval a supplier debit note posts, protecting the customer ledger.

Four header cards: Returns MTD, Open Returns, Resolved MTD, Total Returns, all in KES. The table lists Return number, Date, Customer, Channel, Reason, Items, QTY, Value, CN, and Status for every record.