Consumer Durables & Electronics Training & Learning Management Cloud System for Kenyan Business

A first-shift path covers brand basics, top SKUs, demo flow, shopper script, and returns. Mobile-first quizzes confirm comprehension and clear the promoter for the counter by the next shift.

Each launch module covers specs, features, demo flow, and pricing. A certification quiz gates SFA app access. Only certified promoters can run the new phone, TV, or white goods demo at the counter.

Promoters upload a video pitch. Trainers score technical accuracy, demo clarity, objection handling, and close. Low scores trigger refresher modules. Top videos save as exemplars for new joiner training.

Multi-brand retailer staff complete modules on warranty terms, returns, exchange, and brand standards. Each module ends with a quiz. Outlets are cleared to sell the brand only after staff finish the relevant modules.

Certification status syncs to SFA in real time. The SFA app shows which categories a promoter is cleared for. New launches stay gated until the quiz clears. Expired certs trigger refresher assignment automatically.

Yes. Service technician tracks cover install steps, fault diagnosis, spare part identification, warranty claim flow, and customer handover. Field engineers in Nairobi or upcountry follow the same module set with mobile quiz checks.

Four types. Classroom for launch briefings, virtual for monthly cycle meets, in-store for counter coaching, and e-learning for short specs videos that promoters watch on a smartphone during shift breaks.

Launch readiness by region, certification rate by product, demo score distribution, module completion, trainer output, and quiz pass rates. Region splits flag where follow-up training is needed.

Yes. Mobile-first quizzes and short e-learning clips run on entry-level smartphones over 3G or 4G. Offline progress sync covers stores with patchy connectivity outside Nairobi and Mombasa.

Yes. Both apps publish on Google Play and Apple App Store with your logo, splash, colour palette, and content. The cloud backend stays shared. Agency promoters and direct hires can use the same or different branded apps.