Logistics Distributor Management Cloud System for Kenyan Business

Every consignment tracks at each hub: Embakasi ICD receipt, sortation throughput, regional depot stock, and last-mile rider allocation. Each tier carries its own routing rules and SLA targets. Bottleneck hubs surface before the next dispatch cycle.

IoT sensors stream temperature data live. Vaccines, dairy, frozen food, and lab samples each carry threshold bands. Breaches alert the dispatcher and recipient automatically. A KEBS-ready audit log accompanies every parcel from origin to delivery.

Each parcel carries a unique e-AWB at booking. Scans capture at ICD receipt, sortation belt, depot lay-over, last-mile bin, and rider out-for-delivery. Missed scans fire exception alerts so parcels cannot disappear between hubs.

Failed deliveries open RTO with reason capture: recipient absent, address invalid, refusal, or COD declined. Damage claims need photo evidence and e-AWB reference. Approved claims auto-generate credit notes. Return-pickups slot on the next out-bound run.

Franchise and last-mile partners carry contract masters with volume slabs, distance bands, fuel surcharge, and SLA tiers. Payouts run automatically against the on-time rate. M-Pesa and PesaLink settlements reconcile to the partner ledger with no manual rate-card lookups.

Spare parts track at central warehouse, regional depot, and per-technician van. Requisitions log with dispatch and receipt. Consumption per ticket ties cost to the customer site. Replenishment alerts fire when stock drops below the agreed safety level.

At ICD receipt the system scans the shipper manifest and matches count, weight, and parcel-ID. Variances flag for exception handling. Sortation and depot receipts complete the handover. GRN covers piece-count reconciliation, damage capture, and seal-integrity confirmation.

DG parcels carry a classification flag at booking. The system enforces segregation in sortation and line-haul, checks driver and rider NTSA certification against the consignment class, and ensures correct paperwork travels with the shipment. CBK rules apply for high-value COD.

Yes. REST APIs sync bidirectionally with SAP, Oracle, Microsoft Dynamics, and existing hub systems. Bookings, manifests, GRN, returns, and invoice records flow without rekeying. M-Pesa and PesaLink payout reconciliation feeds back to the finance ledger.

Operations see on-time rate, hub throughput, RTO percentage, and SLA breach exposure. Hub supervisors see dock productivity, sortation running, and vehicle utilisation. Finance sees revenue per consignment, surcharge run-rate, and contract profitability. 1Voice AI answers natural-language queries.