Logistics Sales Force Automation Cloud Software for Kenyan Business

B2B logistics reps, courier franchise sales, cold chain reps, last-mile partner coordinators, e-commerce fulfilment partner managers, enterprise account managers, and field service technicians. Each role gets its own screen on one cloud backend with role-specific KPIs, beat plans, and dashboards.

Hub staff lock to the Embakasi ICD or Mombasa port geofence at shift start with selfie AI. FSTs lock to the first job site. Offline capture records timestamp, GPS, and selfie when signal drops, then syncs automatically. Late-start alerts and proxy flags push to the supervisor dashboard.

Reps capture leads on the app with shipper profile, monthly volume, lane mix, and SLA tier. Contract pricing capture supports slab rates, fuel surcharge, and KES line items. Approval workflows route to commercial heads, and signed contracts push to the CRM with renewal alerts.

Jobs carry skill tags, parts needed, and SLA tier. The dispatcher console auto-assigns by certification, current load, and proximity. FSTs capture diagnosis, parts used, before-and-after photos, and customer sign-off on site. Closure requires a complete service report.

Yes. Courier franchise, last-mile partner, and 3PL onboarding runs through a configurable workflow covering KYC document upload, NTSA vehicle records, M-Pesa Paybill setup, contract sign-off, and crew enrolment. Partner coordinators track stage-wise progress on one dashboard.

Beat plans cover Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret hubs with shipper coverage frequency, route sequencing, and partner visit cycles. Geofencing confirms visits. Beat compliance scoring flags missed coverage and routes corrective tasks to the rep on the next shift.

Yes. Direct crew, contract FSTs, gig riders, franchise hub operators, and 3PL organisations share one backend with role-segregated screens. Each partner sees only their own crew. SLA scoring, productivity ratios, and payout exposure cover the full network.

Reps and FSTs submit claims for fuel, toll, parking, and emergency callout in KES. Receipt OCR pulls merchant, amount, and date. GPS distance supports kilometre-based reimbursement. Multi-level approvals route to hub lead, operations head, and finance with M-Pesa payout reconciliation.

Hub leads see live attendance, job progress, SLA risk, and exception queues. Operations heads see hub-wise on-time rate, first-time-fix rate, rep productivity, and partner SLA scorecards. 1Voice AI answers natural-language queries like "show three hubs with worst on-time this week".

Yes. The app is offline-first. On upcountry last-mile routes, line-haul lay-overs, ICD interiors, and basement service calls, reps and FSTs capture attendance, drop updates, POD, photos, COD, and service notes without signal. Data queues locally and syncs when signal returns.