FMCG & CPG Industry Software

Cloud Software Built for FMCG & CPG Companies in Nigeria

Run TSR beats, primary distributors, supermarket chain audits, and retailer loyalty on one cloud stack. Offline-first for blackouts and weak networks, ready for cash, POS, and bank transfers.

FMCG Consumer Packaged Goods Food & Beverage Dairy Home Care
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Where Things Break Today

Where Nigerian FMCG Operations Lose Time and Margin

Open-market beats, supermarket KAM calls, van sales, and wholesaler accounts run on spreadsheets and WhatsApp. The chain comes apart at five points.

TSR Coverage Is Self-Reported

ASMs only see a beat list at the week's end, never live. Visits to kiosks and provision stores, KAM calls, and van drops are logged hours after the fact. Coverage gaps only become visible in the monthly review.

Orders Move on WhatsApp

TSRs text retailer orders to the distributor. Clerks retype them into invoices. SKU mix-ups, wrongly applied schemes, and silent stock-outs follow close behind.

Secondary Sales Lag the Calendar

Distributor sales reports land 7 to 10 days late. Brand managers cannot adjust trade schemes, redirect van loads, or clear slow SKUs while the cycle is still open.

Chain Audits Stay Subjective

POSM is shipped to supermarket chains for promotions, yet nobody verifies facings, shelf share, or planogram compliance. Trade spend cannot be tied back to real visibility on the shelf.

Retailers Stay Untracked

Kiosk and provision-store owners are rewarded through ad hoc credit and dash, not a structured points engine. Brand recall, category push, and SKU loyalty stay locked with the wholesaler.

Product Training Is Ad Hoc

New launches, NAFDAC pack changes, and scheme updates spread through WhatsApp voice notes. No assessment, no completion record, no proof a TSR is ready to pitch.

Apps that Run the System

Mobile Apps for TSRs, KAMs, and Distributor Staff

Two apps cover the full Nigerian FMCG workflow. Both run offline-first on Android and iOS, and both sync to the same cloud admin portal.

1Channel SFA & DMS

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1Channel SFA & DMS

Apple App Store

Download 1Channel SFA and DMS on the App Store

1Channel CRM

Google Play

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1Channel CRM

Apple App Store

Download 1Channel CRM on the App Store
FMCG Solutions in Detail

Five Modules, Five Detail Pages

SFA, DMS, loyalty, retail execution, and LMS each have a dedicated page covering Nigerian FMCG workflows, screens, and integrations.

Core Module

SFA for TSRs, KAMs, and Van Crews

A cloud sales force automation platform built for Nigerian FMCG field teams. One offline-first app handles open-market and provision-store beats, supermarket KAM calls, and van-sales runs, with GPS-verified visits and live secondary orders flowing back to head office.

  • Geo-Fenced Attendance, selfie check-in with AI liveness verification at the kiosk, shop, or supermarket
  • Beat Plans for Trade and Chain, PJP with outlet-to-day mapping and AI route ordering across dense Lagos and Onitsha markets
  • SKU Order Capture, suggested order from purchase history, scheme pre-applied, Naira values shown live
  • Van Sales Mode, on-truck stock, instant invoice, settlement by cash, POS, or bank transfer at the outlet
  • 1Voice AI Assistant, ask "pending KAM orders" or "missed outlet visits" and get a live answer
Explore Sales Force Automation

SFA at a Glance

GPSoutlet and chain check-in
AIbeat sequencing for TSRs
Vansales with cash and POS settle
Offlineapp for blackouts and weak signal
Distribution Hub

DMS for Distributors and Sub-Distributors

A cloud distributor management system for Nigerian distribution networks. Order booking, batch-level stock, Naira pricing, trade schemes, GRN, and payment reconciliation in one portal. Imports landing through Lagos and Port Harcourt ports get full inbound traceability.

  • Order to Invoice, FIFO or FEFO allocation, scheme auto-apply, Naira credit-limit block
  • Batch and Expiry Control, warehouse-wise stock for edible oils, dairy, and packaged food, with near-expiry alerts
  • Channel Pricing, separate price lists for open-market traders, wholesalers, supermarket chains, and modern trade
  • POS and Transfer Reconciliation, payment capture across Opay, Moniepoint, and bank transfer, auto invoice allocation, outstanding aging
  • GRN, Returns, Approvals, multi-level signoff, credit notes, configurable workflow triggers
Explore Distributor Management

DMS at a Glance

Autoorder to invoice with schemes
Batchand expiry for dairy and oils
POSand transfer reconciliation
Livedistributor secondary sales view
Channel Loyalty

Loyalty for Retailers, Wholesalers, and Promoters

A cloud loyalty platform built for the Nigerian trade. Points are earned through pack QR, sales-data slabs from the DMS, or invoice upload with multi-level checks. Redemption pays out to a bank account or fintech wallet, voucher partners, or a physical reward catalogue.

  • Pack QR and Invoice Earning, fraud-checked scans, multi-level approval for invoice upload
  • Instant Payout, straight to the retailer's bank account or wallet such as Opay, Moniepoint, or PalmPay, no manual cheque cycle
  • Gamification, leaderboards, spin the wheel, scratch cards, tier ladder (Silver, Gold, Platinum)
  • WhatsApp and SMS Alerts, balance reminders, expiry warnings, and campaign pushes in English, Hausa, Yoruba, Igbo, or Pidgin
Explore Loyalty Platform

Loyalty at a Glance

3 waysto earn points
Instantpayout to bank or wallet
Tieredslabs and reward catalogue
MultilingualWhatsApp and SMS pushes
Retail Execution

Retail Execution for Supermarket Chains and Hypermarkets

An AI retail execution platform for chain audits in Nigeria. POSM rollouts come with store lists and picture-of-success references. Cloud image recognition scores facings, eye-level placement, brand blocking, and competitor share with no manual counting.

  • POSM Campaigns, store-list setup, reference images, budgeted or ad hoc rollouts
  • Three-Tier Audit Flow, L1, L2, L3 workflows with scoring and automatic mismatch flagging
  • Visibility Index, brand-wise facings, hot-zone score, brand-blocking rating per chain
  • AI Image Recognition, planogram compliance, share-of-shelf, and competitor share from one shelf photo
Explore Retail Execution

Retail Execution at a Glance

AIplanogram and shelf scoring
L1-L3chain audit cascade
Livevisibility index per store
POSMtracking from HO to shelf
Training & Learning

LMS for TSRs, Merchandisers, and Distributor Crew

A cloud sales team LMS for Nigerian FMCG workforces. Four delivery modes: classroom with photo attendance, virtual through Meet, Teams, or Zoom, geo-tagged in-store coaching, and self-paced e-learning, all available in English, Hausa, Yoruba, Igbo, or Pidgin. Modules unlock as promotion criteria are met.

  • Four Session Modes, classroom, virtual, in-store, and e-learning with automatic attendance
  • Gamified Quizzes, image and text quizzes, configurable pass marks, negative marking
  • Level Unlocks, promotion rules across certificates, tenure, and KPI achievement
  • Certificates and Reports, automatic badge issue, trainer scorecards, individual progress logs
Explore LMS Platform

LMS at a Glance

4 modesof session delivery
Gamifiedquizzes and badges
Levelunlocks tied to KPIs
Cloudweb and mobile delivery

FMCG Reading List

Practical reads on TSR automation, distributor DMS, supermarket audits, and retailer loyalty for Nigerian FMCG operators.

View All Blogs →
How 1Channel Helps

Why Nigerian FMCG Operators Pick 1Channel

Eight reasons the platform fits food, beverage, dairy, home care, and personal care teams across the Nigerian trade.

One Cloud, Five Modules

SFA, DMS, loyalty, retail execution, and LMS share the same data. TSR visits, distributor invoices, and chain audits link together without rekeying.

Configurable, Not Fixed

Schemes, price lists, beat plans, audit forms, and approvals are shaped to your channel mix. No code change needed to support a fresh SKU launch.

AI in the Right Places

Route sequencing, shelf-image scoring, fraud screening on QR scans, and the 1Voice query assistant, each one aimed squarely at a real FMCG bottleneck.

Offline-First Through Blackouts

TSRs work dense open markets and rural routes through grid blackouts and weak signal. Visits, orders, and photos sync the moment coverage returns.

Enterprise-Grade Controls

Role-based access, encryption in transit and at rest aligned with NDPA 2023, and a full audit trail. Sign-offs on credit, schemes, or orders can chain through up to seven approval levels.

Plugs Into Your Stack

REST APIs and SFTP feeds connect SAP, Oracle, Microsoft Dynamics, Sage, and any existing DMS without ripping out what already runs today.

Modular Rollout

Begin with SFA-only or DMS-only in one region, then add modules later. No big-bang cutover and no field-team disruption mid-cycle.

White-Labelled Apps

TSR and retailer apps publish under your brand on Google Play and the App Store. Carry your own logo, your colours, and your own splash screen.

Ready to Digitise Your Nigerian FMCG Stack?

Book a 30-minute walkthrough. We will scope a Nigeria rollout for SFA, DMS, loyalty, retail execution, and LMS sized to your distributor network.

Frequently Asked Questions

How do the five modules connect for a Nigerian FMCG business?

Will it work alongside the ERP and DMS we already run?

How do POS and bank-transfer payouts work for retailer loyalty rewards?

How does the offline mobile app cope with blackouts and weak networks?

Does it support Naira, multilingual UI, and Nigerian territories?

Which user permissions and data safeguards come as standard?

What is the path to going live, and which support comes with it?

Where is AI applied across the FMCG workflow?

What other sectors run on this same platform?

What does the pricing model look like for an FMCG company?