Building Materials & Hardware Sales Force Automation Cloud Software for Vietnamese Business

It is one cloud platform with a different depth of view at each level. The Sales Representative sees today's dealer calls, site visits and open quotations. The Sales Supervisor sees adherence and order value across the distributor salesman team they manage. The Area Sales Manager sees coverage, project pipeline and secondary sales by province. Same underlying data, three different jobs.

Stock in this trade sits in a yard or a back store rather than on a shelf, so it is counted in pallets, bundles, boxes or tonnes. The visit form records quantity on hand by SKU, shade or batch code where that matters, damaged or weathered stock, and anything moving too slowly to reorder. Photos attach to the record, and the reorder suggestion is calculated from that dealer's own offtake rather than a national average.

Every project the team is chasing is opened as a record carrying its stage, the expected quantity, the decision-maker and a VND value. Reps update the stage on each site call, from design and specification through tender, award, structure, finishing and handover. Different products get bought at different stages, so the platform prompts the next visit when a build reaches the point where your line is consumed. A slipped milestone surfaces that week rather than at month end.

The crew applying the product usually decides the brand, whatever a specification says. Reps record the contractor firm, the trade of each crew they meet, the brands currently in use and the reason behind that choice. Where a loyalty programme runs, points and rewards sit on the same record. Brand teams can then see where installer preference is holding and where it is drifting, by territory and by trade, and direct training or scheme spend accordingly.

Yes. A quotation is built at the dealer counter or on site against live distributor stock, with slab pricing, scheme eligibility and the customer's credit position visible before anything is promised. Totals hold in VND. On confirmation the order carries a delivery window the yard can actually meet, and part deliveries stay linked to the order they came from, which is where the paperwork usually breaks when one load is split across two sites.

They are planned as two different problems. An urban cluster is a dense day of short calls, where sequencing and traffic decide how many actually happen. A provincial route is a long drive to a handful of high-value dealers, so frequency drops and each call carries more work. Territories are drawn against Vietnam's current provincial and commune structure, and the North, the Centre and the South can be rebalanced separately as construction activity shifts.

Yes, and it is the hardest number to obtain in this market, because the distributor employs the salesman team and owns the outlet relationship. Dealer-level sales arrive from the distributor system by API or scheduled file feed, and the platform matches them to visits, quotations and project awards. A rep reporting heavy coverage with no matching offtake shows up plainly, as does a dealer buying steadily without ever being called on.

Order and delivery records are structured to feed the distributor's e-invoicing, which has been compulsory for every business in Vietnam since July 2022 and has only tightened since. On collections, reps log what was received against which invoice, whether that is cash, a bank transfer, a VietQR payment or a NAPAS 247 transfer, so receivables ageing reflects the field rather than the last reconciliation date.

Dashboards run from national level down to province, dealer and SKU: coverage against plan, quotation conversion, project pipeline value in VND, stock cover at dealers and installer engagement. 1Voice AI takes a spoken or typed question and answers it directly, so asking which provincial dealers grew tile volume this quarter does not need a report request and a two-week wait.

Most of the effort is data rather than software: a clean dealer master with current provincial and commune addresses, a product master with pack, bundle and pallet units, and territory boundaries the field agrees with. Sales Supervisors are brought up first so they can support their own reps, and rollout runs territory by territory rather than nationally in one week. Field records such as outlet contacts, site photographs and location stamps are handled in a way that supports the Law on Personal Data Protection now in force.