One cloud DMS handles the whole loop: EDI or buyer-portal intake matched against the listing agreement, fill-rate and on-time-delivery tracking against each delivery window, VND-denominated deduction and chargeback handling, and a check of chain-reported sell-out against what the warehouse actually shipped.
A WinMart category buyer ordering off a central listing, a Circle K store working a shorter delivery window, and a tạp hóa placing a cash order at the counter all need a different order path. The DMS runs chain-account EDI and portal intake, fill-rate and delivery tracking, and VND deduction management on one stack, alongside the general-trade order flow the same distributor already runs.
A modern trade account's order lands by EDI feed or buyer portal straight in the order queue, matched against the listing agreement it was raised under. Assortment and price get checked against that agreement, the chain's delivery window is applied, and dispatch is routed so the warehouse works to the schedule the buyer expects.
Every chain-account order is measured against its delivery window and the quantity confirmed on the purchase order. Fill rate and on-time performance are tracked per account and per store, and stock allocation from the warehouse respects batch age so a shortfall against a delivery window is visible before it becomes a deduction.
Per-account pricing and listing terms apply per chain, ring-fenced from general-trade pricing. Deductions and chargebacks for late or short delivery are logged in VND against the invoice, and chain-reported sell-out is reconciled against what was actually shipped.
Three briefs for Vietnam's distribution teams: working the tạp hóa and minimart channel, running field-sales coverage the length of the country, and closing order-to-cash across VietQR, cash on delivery, and cash payments.
Chain-account order intake, fill-rate tracking, returns, and VND ageing sit on the same cloud stack as the tạp hóa and traditional-market order flow the distributor already runs day to day.
Order automation takes chain-account intake by EDI feed or buyer portal, checks it against the listing agreement and delivery window, and clears credit before quantity is confirmed back to the buyer. Whether the order originates with the chain, a field rep, or the distributor portal, it reaches dispatch without anyone keying it in twice.
GRN captures what actually leaves the warehouse against what the chain ordered, and delivery-window and fill-rate performance are tracked per account so a shortfall is caught before the invoice, not after a deduction. The warehouse prioritises chain-account cut-offs alongside the wider order book.
Per-chain listing prices and promotional terms are ring-fenced to each account. Deductions and chargebacks for late delivery, short quantity, or non-compliance are logged in VND against the original dispatch and invoice, with a dispute workflow so finance can push back on a claim that does not match what shipped.
Dispatch records get checked against chain-reported sell-out to close the gap between what a chain says moved and what actually did, while tạp hóa, traditional-market, and wholesale accounts each keep a separate price tree on the same platform. Damaged, short-dated, or rejected stock coming back from a chain gets credit-noted against the original invoice through returns rather than written off on its own.
Field teams and channel managers work from a pair of 1Channel apps built for retail distribution, downloadable on Google Play or the App Store, both drawing on the same cloud backend.
Google Play
Apple App Store
Google Play
Apple App Store
Chain-account order intake, fill-rate and delivery tracking, deduction management, GRN, returns, and analytics run on one cloud DMS, alongside full tạp hóa and traditional-market coverage for Vietnamese distributors.
Explore DMS Platform →Chain-account orders arrive by EDI or portal and get checked against the listing and delivery window, while general-trade orders come in from the field; credit checks and dispatch tracking cover both channels alike.
Explore Order Management →Batch and expiry control, near-expiry alerts, and stock visibility extend across warehouses in the north, centre, and south, with reservation logic that keeps chain-account allocations apart from the general-trade pool.
Explore Inventory →Warehouses serving both chain-account delivery windows and general-trade dispatch run on bin tracking, pick-and-pack, and stock transfers, with traceability down to the retail SKU.
Explore Warehouse →Reps working modern-trade and general-trade beats alike capture orders at the tạp hóa or traditional market from a single field app, with live stock, live pricing, and fill-rate updates as dispatch moves.
Explore Mobile DMS →Modern trade chains price under their own VND listing agreements, general trade runs its own price trees, and an approval workflow with ring-fenced terms keeps the two from ever mixing with tạp hóa rates.
Explore Pricing →Distributors run slab, value, and free-goods incentives across both channels, modern-trade listings on one side and general-trade drives on the other, each checked for eligibility, tied to month-to-date figures, and tracked through to ROI.
Explore Schemes →VND comes in through VietQR, NAPAS 247 transfers, e-wallets, and cash on delivery. Deductions and chargebacks track against the chain-account invoice they relate to, and every account carries its own credit limit and ageing view.
Explore Payments →Batch capture happens as GRN is matched against the PO, with delivery-window and fill-rate checks logged for every chain-account dispatch. Damaged or short-dated stock follows its own return workflow, and credit notes post back against the original VND invoice.
Explore GRN & Returns →
