Consumer Durables & Electronics Distributor Management Cloud System for Kenyan Business

Every unit carries a serial from import or factory. Tier-1 distributors receive serialised stock, allocate by serial to retailers and service centre dealers, and stamp serials on each invoice. KEBS compliance records attach to the serial for traceability.

Imports arriving at Mombasa port are logged as bonded consignments. The DMS captures serials, KEBS clearance, and duty paid in KES. Stock releases tier-by-tier as warehouse GRN is posted. Variances trigger exception reports.

Pricing trees configure per channel class: tier-1 distributor, multi-brand electronics retailer, single-brand exclusive store, modern trade chain, service centre dealer, and mobile reseller. Each class gets its own price, scheme eligibility, and credit terms applied automatically at order capture.

Yes. Tier-1 distributors and dealers settle invoices through M-Pesa for smaller tickets and PesaLink or RTGS for larger amounts. Payment references match against open invoices. CBK reporting fields are captured on each settlement record.

White goods carry longer lead times and bulkier logistics. The platform stages booked orders, schedules dispatch slots per dealer, tracks installation handover, and links warranty enrolment to the serial. Service centre dealers see assigned units in their dashboard.

Mobile resellers order in higher frequency and smaller drops. The DMS supports daily or twice-daily order cycles, IMEI capture at dispatch, M-Pesa or PesaLink payment links, and route-stamped delivery against the reseller's geo-tagged location.

Modern trade chains typically run 30 to 60-day credit cycles. Multi-brand retailers and exclusive stores run shorter terms. Credit limits are set in KES per account. Auto-block triggers when ageing exceeds the threshold. Collection reminders fire before due dates.

Old units capture serial, condition grade (A to D), accessories, and visual notes. Residual value calculates from category depreciation curves in KES. Credit applies to the new invoice. Collected units route to refurbishment, recycling, or parts recovery, all tracked by serial.

Yes. REST APIs sync with SAP, Oracle, Microsoft Dynamics, and local ERPs. Orders, serialised invoices, GRN, returns, warranty, and KES payment records flow both ways. SFTP feeds support daily bulk syncs of masters and ledger postings.

Category managers see MTD and QTD targets, sell-out per channel class, and scheme ROI. Tier-1 ops sees order throughput and dispatch SLA. Finance sees KES ageing per account, M-Pesa and PesaLink reconciliation, and trade investment running totals.