FMCG & CPG Industry Software

Cloud Software Built for FMCG & CPG Companies in Kenya

Run TSR beats, tier-1 distributors, supermarket chain audits, and duka loyalty on one cloud stack. KEBS-aligned, M-Pesa-ready.

FMCG Consumer Packaged Goods Food & Beverage Dairy Home Care
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Where Things Break Today

Where Kenyan FMCG Operations Lose Time and Margin

Duka beats, supermarket KAM calls, van sales, and wholesaler accounts run on spreadsheets and WhatsApp. The chain breaks at five points.

TSR Coverage Is Self-Reported

ASMs see a beat list at week-end, not live. Duka visits, KAM calls, and van drops get logged hours later. Coverage gaps surface only in the monthly review.

Orders Move on WhatsApp

TSRs text duka orders to the tier-1 distributor. Clerks rekey into invoices. SKU mix-ups, scheme misapplications, and silent stock-outs follow.

Secondary Sales Lag the Calendar

Distributor sales rolls land 7-10 days late. Brand managers cannot reset trade schemes, redirect van loads, or pull slow SKUs while the cycle is still open.

Chain Audits Stay Subjective

POSM ships to supermarket chains for promos. Nobody verifies facings, shelf share, or planogram compliance. Trade spend cannot be tied to actual visibility.

Duka Owners Stay Untracked

Retailers earn through ad hoc credit and gifts, not a structured points engine. Brand recall, category push, and SKU loyalty stay with the wholesaler.

Product Training Is Ad Hoc

NPD launches, KEBS pack changes, and scheme updates spread through WhatsApp voice notes. No assessment, no completion record, no proof of pitch readiness.

Apps that Run the System

Mobile Apps for TSRs, KAMs, and Distributor Staff

Two apps cover the full Kenyan FMCG workflow. Both run offline-first on Android and iOS, both sync to the same cloud admin portal.

1Channel SFA & DMS

Google Play

Get 1Channel SFA and DMS on Google Play

1Channel SFA & DMS

Apple App Store

Download 1Channel SFA and DMS on the App Store

1Channel CRM

Google Play

Get 1Channel CRM on Google Play

1Channel CRM

Apple App Store

Download 1Channel CRM on the App Store
FMCG Solutions in Detail

Five Modules, Five Detail Pages

SFA, DMS, loyalty, retail execution, and LMS each get a dedicated page covering Kenyan FMCG workflows, screens, and integrations.

Core Module

SFA for TSRs, KAMs, and Van Crews

A cloud sales force automation platform built for Kenyan FMCG field teams. One offline-first app handles duka beats, supermarket KAM calls, and van-sales runs, with GPS-verified visits and live secondary orders flowing into HQ.

  • Geo-Fenced Attendance, selfie check-in with AI liveness check at the duka or supermarket
  • Beat Plans for Duka and Chain, PJP with outlet-to-day mapping and AI route ordering across Nairobi metro
  • SKU Order Capture, suggested order from purchase history, scheme pre-applied, KES values live
  • Van Sales Mode, on-truck stock, instant invoice, M-Pesa or cash settlement at the outlet
  • 1Voice AI Assistant, ask "pending KAM orders" or "missed duka visits" and get a live answer
Explore Sales Force Automation

SFA at a Glance

GPSduka and chain check-in
AIbeat sequencing for TSRs
Vansales with M-Pesa settle
Offlineapp for low-coverage routes
Distribution Hub

DMS for Tier-1 Distributors and Sub-Distributors

A cloud distributor management system for Kenyan tier-1 networks. Order booking, batch-level stock, KES pricing, trade schemes, GRN, and payment reconciliation in one portal. Mombasa-port consignments and imports get full inbound traceability.

  • Order to Invoice, FIFO or FEFO allocation, scheme auto-apply, KES credit-limit block
  • Batch and Expiry Control, godown-wise stock for edible oils, dairy, packaged food, near-expiry alerts
  • Channel Pricing, separate price lists for duka, wholesaler, supermarket chain, modern trade
  • M-Pesa and PesaLink Recon, payment capture, auto invoice allocation, outstanding aging
  • GRN, Returns, Approvals, multi-level signoff, credit notes, configurable workflow triggers
Explore Distributor Management

DMS at a Glance

Autoorder to invoice with schemes
Batchand expiry for dairy and oils
M-Pesaand PesaLink reconciliation
Livetier-1 secondary sales view
Channel Loyalty

Loyalty for Duka Owners, Wholesalers, and Promoters

A cloud loyalty platform built for the Kenyan trade. Points earn through pack QR, sales-data slabs from the DMS, or invoice upload with multi-level checks. Redemption hits instant M-Pesa, voucher partners, or a physical reward catalogue.

  • Pack QR and Invoice Earning, fraud-checked scans, multi-level approval for invoice upload
  • Instant M-Pesa Payout, direct to the duka owner's mobile wallet, no manual cheque cycle
  • Gamification, leaderboards, spin the wheel, scratch cards, tier ladder (Silver, Gold, Platinum)
  • WhatsApp and SMS Alerts, balance reminders, expiry warnings, campaign pushes in English and Swahili
Explore Loyalty Platform

Loyalty at a Glance

3 waysto earn points
M-Pesainstant payout to duka
Tieredslabs and reward catalogue
EN/SwahiliWhatsApp and SMS pushes
Retail Execution

Retail Execution for Supermarket Chains and Hypermarkets

An AI retail execution platform for chain audits in Kenya. POSM rollouts get store lists and picture-of-success references. Cloud image recognition scores facings, eye-level placement, brand togetherness, and competitor share without manual counts.

  • POSM Campaigns, store-list setup, reference images, budgeted or ad hoc rollouts
  • Three-Tier Audit Flow, L1, L2, L3 workflows with scoring and auto mismatch flagging
  • Visibility Index, brand-wise facings, hot-zone score, togetherness rating per chain
  • AI Image Recognition, planogram compliance, SOS, and competitor share from one shelf photo
Explore Retail Execution

Retail Execution at a Glance

AIplanogram and shelf scoring
L1-L3chain audit cascade
Livevisibility index per store
POSMtracking from HO to shelf
Training & Learning

LMS for TSRs, Merchandisers, and Distributor Crew

A cloud sales team LMS for Kenyan FMCG workforces. Four delivery modes: classroom with photo attendance, virtual via Meet, Teams, or Zoom, geo-tagged in-store coaching, and self-paced e-learning. Modules unlock as promotion criteria clear.

  • Four Session Modes, classroom, virtual, in-store, e-learning with auto attendance
  • Gamified Quizzes, image and text quizzes, configurable pass marks, negative marking
  • Level Unlocks, promotion rules across certificates, tenure, and KPI achievement
  • Certificates and Reports, auto badge issue, trainer scorecards, individual progress logs
Explore LMS Platform

LMS at a Glance

4 modesof session delivery
Gamifiedquizzes and badges
Levelunlocks tied to KPIs
Cloudweb and mobile delivery

Watch the Platform in Action

Short product walkthroughs covering SFA, DMS, retail execution, and loyalty for Kenyan FMCG teams.

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FMCG Reading List

Operational reads on TSR automation, tier-1 DMS, supermarket audits, and duka loyalty for Kenyan FMCG operators.

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How 1Channel Helps

Why Kenyan FMCG Operators Pick 1Channel

Eight reasons the platform fits food, beverages, dairy, home care, and personal care teams across the Kenyan trade.

One Cloud, Five Modules

SFA, DMS, loyalty, retail execution, and LMS on shared data. TSR visits, distributor invoices, and chain audits link without rekeying.

Configurable, Not Fixed

Schemes, price lists, beat plans, audit forms, and approvals shape to your channel mix. No code change to support a new SKU launch.

AI in the Right Places

Beat sequencing, shelf-photo scoring, QR scan fraud filters, and the 1Voice query assistant. AI applied to FMCG pain points, not for show.

Offline-First on Patchy Routes

TSRs cover up-country beats and rural duka networks without data signal. Visits, orders, and photos sync when coverage returns.

Enterprise-Grade Controls

Role-based access, encryption in transit and at rest, full audit trail. Up to seven approval levels for credit, scheme, or order signoff.

Plugs Into Your Stack

REST APIs and SFTP feeds connect SAP, Oracle, Microsoft Dynamics, Sage, and existing DMS tools without ripping out what runs today.

Modular Rollout

Start with SFA-only or DMS-only on one region, add modules later. No big-bang cutover, no field-team disruption mid-cycle.

White-Labelled Apps

TSR and duka apps publish under your brand on Google Play and the App Store. Your logo, your colours, your splash screen.

Ready to Digitise Your Kenyan FMCG Stack?

Book a 30-minute walkthrough. We will scope a Kenya rollout for SFA, DMS, loyalty, retail execution, and LMS sized to your distributor footprint.

Frequently Asked Questions

How do the five modules connect for a Kenyan FMCG business?

Does it integrate with our existing ERP and DMS?

How does M-Pesa payout work for duka loyalty rewards?

How does the offline mobile app handle up-country routes?

Does it support KES, English-Swahili UI, and Kenyan territories?

What security and access controls are built in?

How fast can we go live and what support is included?

Where does AI show up across the FMCG workflow?

Which other industries use the same platform?

How is pricing structured for an FMCG buyer?