Retail & Modern Trade Industry Software

Cloud Software Built for Retail & Modern Trade in Kenya

One cloud suite covering KAMs, territory reps, promoters, and merchandisers across Kenyan supermarket chains, hypermarkets, wholesale, and Cash & Carry.

Retail Chains Modern Trade Wholesale & Distribution Supermarkets Hypermarkets
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Where Things Break Today

Why Kenyan Retail and Modern Trade Need Purpose-Built Software

Naivas, Quickmart, Carrefour, Chandarana, Cleanshelf, hypermarkets, Cash & Carry, and the wholesale tail all run on different formats. Without one cloud system, sales, stock, and shelf data stay siloed.

No Proof of Store Visits

Territory reps cover branches across Nairobi, Mombasa, and upcountry. Without GPS, photo, and timestamp logs, managers cannot verify which calls actually happened.

Chain POs Stuck in Email

Supermarket purchase orders arrive by email and get re-keyed into stock files. Errors slip in, allocations break, and short shipments stack up before supply notices.

Consignment Off-take Lags

Chain consignment sell-through reaches the brand team weeks late. Replenishment misses the window, and the next festive cycle starts before the last one closes.

Festive POSM Goes Unchecked

Christmas, Eid, and Diwali POSM ships to chains, but nobody photographs the shelf. Planogram compliance lives in spreadsheets, not in audit images.

Shopkeepers and Promoters Drift

Cash & Carry buyers, shopkeepers, and in-store promoters run on goodwill, not structured incentives. Without M-Pesa-linked loyalty, brand pull stays weak.

New Hires Learn Ad Hoc

SKU launches and planogram changes get shared over WhatsApp groups. No quiz, no certification, no record of which rep is ready for which account.

Apps that Run the System

Cloud Apps for KAMs, Reps, and Promoters

Two 1Channel apps run daily field-to-channel work. Available on Google Play and Apple App Store, both share the same cloud backend as the admin portal.

1Channel SFA & DMS

Google Play

Get 1Channel SFA and DMS on Google Play

1Channel SFA & DMS

Apple App Store

Download 1Channel SFA and DMS on the App Store

1Channel CRM

Google Play

Get 1Channel CRM on Google Play

1Channel CRM

Apple App Store

Download 1Channel CRM on the App Store
Retail Solutions in Detail

Each Retail Module Up Close

One page per module, tuned for Kenyan supermarket chains, hypermarkets, wholesale, Cash & Carry, and supermarket back office teams.

Core Module

SFA for KAMs and Territory Reps

A cloud sales force automation platform built for Kenyan KAMs and territory reps. GPS attendance, AI beat planning, chain order capture, and live dashboards. One app whether the rep covers a Carrefour key account or independent outlets.

  • GPS & Selfie Attendance, geo-fenced check-in with AI face validation
  • Beat Plans, store-to-day mapping with AI route suggestions
  • Chain Order Capture, SKU-level orders with suggested order from history
  • JBP & Listing Fee Logs, KAM logs commitments and payouts per chain
  • AI Sales Analytics, live territory dashboards plus the 1Voice natural-language assistant
Explore Sales Force Automation

What SFA Brings to the Field

GPSchain and outlet visit proof
AIbeat and route optimisation
Livechain order capture
Offline-firstapp for upcountry coverage
Distribution Hub

DMS for Wholesale and Chain Supply

A cloud distributor management system for Kenyan chain consignment, wholesale, Cash & Carry, and warehouse club supply. Order processing, stock, pricing, schemes, payments, GRN, and returns on one platform.

  • Order Processing, FIFO/FEFO allocation, scheme logic, and credit checks
  • Inventory & Warehouse, multi-warehouse stock, batch/expiry control, replenishment alerts
  • Pricing & Schemes, chain, channel, and county-level pricing with trade promos
  • KES Invoicing & KRA VAT, invoice allocation, outstanding tracking, auto order blocks on credit breach
  • GRN & Returns, multi-level approvals, credit notes, configurable workflow triggers
Explore Distributor Management

What DMS Brings to the Channel

Automatedchain order processing
Batchstock and return traceability
Livewholesale stock and sales view
KESinvoicing with KRA VAT logic
Channel Loyalty

Loyalty for Shopkeepers and Promoters

Build active engagement with shopkeepers, Cash & Carry buyers, and in-store promoters via cloud loyalty programs. Earn via QR scans, DMS sales feeds, or invoice approval. Redeem to M-Pesa, PesaLink, vouchers, or catalogue rewards.

  • QR & Invoice Earning, fraud-checked scans plus multi-level invoice approval
  • M-Pesa & PesaLink Payouts, instant KES transfer to wallet or bank
  • Gamification, leaderboards, spin-the-wheel, scratch cards, Silver/Gold/Platinum tiers
  • WhatsApp & SMS Automation, balance, expiry, and campaign alerts
Explore Loyalty Platform

What the Loyalty Engine Adds

Threeearning mechanisms
InstantM-Pesa & PesaLink payouts
Configurabletiers and reward catalogues
Multi-channelWhatsApp, SMS, push alerts
Retail Execution

Merchandising for Chain Audits

Earn the shelf presence chains pay for via an AI retail execution platform. Track POSM with store lists and picture-of-success. L1/L2/L3 audits flag mismatches. Image recognition scores facings, eye-zone, and brand togetherness on the cloud.

  • POSM & Festive Campaigns, Christmas, Eid, Diwali deployment with budgeted and ad hoc rollouts
  • L1/L2/L3 Audits, multi-tier workflows with scoring and auto mismatch flags
  • Visibility Index, brand-wise facings, hot-zone, and togetherness reports
  • AI Image Recognition, automated planogram and competitor analysis
Explore Retail Execution

What Retail Execution Adds

AIplanogram and shelf analysis
L1/L2/L3multi-level audits
Livevisibility index dashboards
FestivePOSM and campaign tracking
Training & Learning

LMS for KAMs, Reps, and Promoters

A structured learning track for KAMs, territory reps, in-store promoters, and merchandisers on a cloud sales team LMS. Four session types: classroom, virtual via Meet/Teams/Zoom, geo-tagged in-store, and e-learning. Level-based unlocks gate new modules.

  • Four Session Types, classroom, virtual, in-store, e-learning with auto attendance
  • Gamified Quizzes, image-based and standard with negative marking
  • Level Unlocks, tenure, certification, and productivity-based promotion gates
  • Certificates & Analytics, auto badge issuance with trainer and rep progress reports
Explore LMS Platform

What the LMS Brings to Teams

Foursession types
Gamifiedquizzes with badges
Levelprogression and unlocks
Clouddelivery on web and mobile

Product Videos

See how the cloud platform runs SFA, DMS, retail execution, and loyalty for Kenyan chain and wholesale operations.

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Retail Reading List

Short reads on SFA, store execution, channel mapping, and merchandising for Kenyan retail teams.

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How 1Channel Helps

Why 1Channel Fits Kenyan Retail and Modern Trade

What makes the 1Channel cloud platform a fit for Naivas, Quickmart, Carrefour, hypermarkets, Cash & Carry, and supermarket back office teams in Kenya.

One Connected Suite

SFA, DMS, CRM, loyalty, merchandising, and LMS in one cloud platform. Field, chain, and training data move together.

Fully Configurable

Workflows, dashboards, schemes, and reports configure to chain consignment, JBP, and Cash & Carry flows. No fixed shape.

AI Where It Helps

AI runs beat optimisation, shelf image checks, QR fraud screening, and a natural-language assistant on the analytics layer.

Offline-First Mobile App

Reps work in upcountry Nakuru and Eldoret without network. Data syncs automatically when 3G or 4G returns.

Enterprise Security

Role-based access, encryption in transit and at rest, and full audit trails across every module for chain and store data.

ERP & DMS Integration

REST APIs and SFTP connect to SAP, Oracle, Microsoft Dynamics, and existing DMS or warehouse tools.

Quick Go-Live

Modular rollout. Start with SFA or DMS, then add loyalty, merchandising, and LMS without workflow disruption.

White-Labelled Apps

Publish rep and partner apps under your brand on Google Play and Apple App Store with secure authentication.

Ready to Run Cloud and AI Across Your Kenyan Retail Network?

Talk to the 1Channel team about a Kenya rollout: SFA, DMS, loyalty, retail execution, and LMS on one cloud platform.

Frequently Asked Questions

Does the platform cover both supermarket chains and Cash & Carry wholesale in Kenya?

How does the SFA app handle JBP, listing fees, and chain consignment?

Are M-Pesa and PesaLink supported for loyalty payouts?

Will the mobile app work outside Nairobi and Mombasa coverage?

How are festive campaigns like Christmas, Eid, and Diwali managed?

Does it integrate with ERP and existing DMS tools?

Is KES, KRA tax compliance, and Kenyan territory hierarchy supported?

What roles can use the system day to day?

Where does AI add value across the workflow?

How quickly can the rollout go live for a Kenyan retailer?