Pharma & Healthcare Sales Force Automation Cloud Software for Vietnamese Business

The Sales Representative selects a SKU at the pharmacy counter or distributor dock and the app checks batch and expiry before the line confirms. Near-expiry stock is flagged automatically rather than caught later at a return. The order posts against distributor stock and, where the outlet takes delivery on the spot, against van or rep-carried stock.

A Medical Representative calling on a prescriber logs a detailing visit: brand deck shown, objections noted, next-call commitment set, with no order attached. A Sales Representative calling on a pharmacy or wholesale distributor captures a commercial order instead. The platform keeps the two call types separate on the same beat so a detailing call is never counted as a sale.

Pharmacies in a dense cluster in Ho Chi Minh City or Hanoi sit on a tight, short-radius beat, while a provincial route through the Mekong Delta or the Central Highlands covers far fewer outlets over a much longer drive. Call planning sets visit frequency and route sequence separately for each pattern, so a provincial beat is not scheduled on a city-cluster clock.

Every order line and every shelf check compares expiry against a configurable threshold. Stock inside that window flags on the rep's device at the point of sale and rolls up on the Sales Supervisor's dashboard by outlet and batch, so a near-expiry batch gets a targeted push or a return decision before it lapses.

Hospital and clinic procurement desks sit in the same beat as pharmacies and distributors, tagged separately by outlet type. A Sales Representative calling on hospital or clinic procurement captures an order against the facility's account, while a Medical Representative calling on a prescriber inside the same building logs a separate detailing visit.

Each outlet's address and coordinates sit in the system ahead of time. A location fence around that point confirms the rep is physically on site when a visit opens, and a photo capture cross-checked against the assigned rep's own profile stops anyone else logging the call. Sales Supervisors get a live map of who checked in where, across every outlet type on the beat.

Yes. A Sales Representative captures orders at pharmacies, hospitals and distributors. A Medical Representative logs detailing visits to prescribers. A Sales Supervisor manages a distributor's rep team on an assigned area, and an Area Sales Manager oversees several areas and distributors. Each role sees the fields, targets and dashboards relevant to its own call type on one cloud backend.

Someone can simply ask 1Voice which pharmacies are due a near-expiry follow-up or which reps missed a scheduled detailing call this week, in plain language. Route sequencing keeps a rep moving efficiently through a dense pharmacy cluster, and the system raises its own flag when a visit is missed, a batch nears expiry, or a rep's call adherence slips.

Reps file expense claims in VND with travel receipts against call days. Approval routes through the Sales Supervisor and Area Sales Manager before payout by bank transfer, VietQR or e-wallet. Leave management runs against the Monday-to-Friday working week, with Saturday-morning trade calls, and exports ready for payroll.

Mobile coverage across Vietnam is strong, so the app runs online for the great majority of calls. On a route through remote mountain or delta territory where signal briefly drops, order capture, batch and expiry checks and detailing-visit logs still save on the device and sync once the connection returns, so a rep never loses a call's data waiting for signal.