Pharma & Healthcare Distributor Management Cloud Software for Indonesian Business

The platform models the manufacturer or importer, the lead distributor, sub-distributors, wholesalers in drug markets like Pasar Pramuka in Java and Pasar Turi, and the retail edge of registered pharmacies, PPMVs (patent and proprietary medicine vendors), and hospital direct accounts. Each tier keeps its own Rupiah price list, credit window, scheme logic, and territory, so orders route by mapped account and channel-loading is visible early instead of at month-end.

Every SKU carries its BPOM registration reference, batch, and expiry date. GRN captures batch and manufacture details the moment a consignment is booked in at the depot. FEFO dispatch pushes the nearest-expiry lot out first, and near-expiry alerts fire weeks ahead so brand teams can shift or discount stock before write-off. Recall searches run by batch and lot number across the whole channel.

Vaccines, biologics, and insulin carry a cold-storage flag on the SKU master. The warehouse enforces cold-room rules and dispatch checks packaging before goods leave the depot. Because grid power is unreliable and generator or solar backup is common, cold-chain breaks are logged against the batch, and temperature-break returns route to a separate investigation flow with a full audit trail for BPOM review.

Primary sales (distributor to wholesaler or pharmacy) and secondary sales (wholesaler to PPMV or retail counter) sit on one platform. Medical reps capture orders and stock on an offline-first app that syncs once network returns, so coverage in dense markets and rural routes is not lost to blackspots. Brand teams see SKU off-take, returns, and demand by state and territory.

Schemes support value slabs in Rupiah, volume slabs, bonus-stock variants, and category-specific support for antimalarials, antibiotics, OTC, and consumer health. The engine checks eligibility against tier and order history, then auto-applies the qualifying scheme on the rep or wholesaler screen. Brand teams see ROI by outlet, state, or SKU against month-to-date targets to decide renewals.

A return is raised by the pharmacy, PPMV, wholesaler, or medical rep on visit, with a photo, the invoice reference, the original batch and lot, and the reason (damaged, expired, near-expiry pull, or recall). Multi-level approval flows through the area manager and finance. A credit note is generated against the original invoice and applied to the next order. Controlled and cold-chain lines carry tighter return caps and a complete audit trail.